At Counter Intelligence, we know that what matters most to you is that we deliver your countertop on time and on budget. We survey every customer on a scale of 1 to 5. Any score below a 4 is investigated to determine what can be done to satisfy the customer. The best way to understand the results we produce is to hear about them from customers just like you who have already experienced our level of service.
November 25, 2014 Anna S.
We want to express our gratitude and appreciation for the excellent services Counter Intelligence provided us through their Service Manager Solomon Bernstein and the installation crew. Solomon was able to find a solution to all our requests and concerns immediately. His professionalism and ability to get to the bottom of the situation quickly exceeded our expectations. Solomon was not only making sure that the schedule for our kitchen remodeling was kept as planned he also gave us very helpful pieces of advice and excellent decorating ideas which made a big difference in the final outcome. Solomon is a real credit to the company and undoubtedly one of the reasons for Counter Intelligence’s high reputation within our community.
Counter Intelligence provided a superb quality of work, priced it reasonably within the budget and kept everything on schedule. The installation team was very professional, courteous and efficient. Such a commitment to great customer service is to be commended. We are extremely pleased with their team and recommend them to anyone who has plans for home remodeling. We will certainly go back to Counter Intelligence with our next project for bathrooms’ remodeling. Ask for Solomon, you will be very pleased with his work.
November 12, 2014 Charles D.
From demolition to installation of new kitchen including ceramic tile floor, custom cabinets and granite counter top, a job well done. Your crews were professional, courteous and skilled. A special thanks to George Carrillo for managing this project from start to finish.
October 6, 2014 Steven W.
Two installers arrived within a half hour of when they said they would. Worked for over five hours with no breaks. Did an excellent job of dismantling and removing old counter top and installing new counter top. Very good attention to detail. Kept work area neat and clean. Did an excellent job of cleaning up afterwards. Had to grind granite to get around difficult window frame; very precise and excellent result.
October 6, 2014 Nancy R.
My daughter and I contracted with Home Depot for a kitchen renovation for my daughter's NYC apartment. Jason Granada was assigned to be the Project Manager...Jason is an extremely competent and reliable man. He responded to all my emails and phone calls in a timely manner and served as an intermediary between us and Home Depot. He addressed all of our concerns and followed up on work that required extra attention.
Insofar as I could not be onsite on a daily basis, Jason would send me photos or offer suggestions. His suggestions and attention to detail were extremely helpful to us.
Jason is polite, respectful and a true professional. It is my belief that he is a valued employee and warrants the recognition he justly deserves.
September 30, 2014 Elise H.
★★★★★ My Counter Intelligence team was excellent. I can’t say enough about their professionalism. My project manager was always in touch with me; making sure the project was moving along. I am sure that his efforts were the reason for the project completion coming in one week ahead of the estimated schedule of six weeks. The installer was great! He ensured that all of my furnishings would be protected from the dust and debris as much as possible. He took special care to cover furnishings in the area with plastic, covering doorways and separating the living room from the dining room with a wall of plastic. Each day my house was left clean and orderly. I highly recommend my Counter Intelligence team.
September 16, 2014 Nancy Y.
To Whom It May Concern:
I am writing this letter not only as a recommendation but as a thank you for Counter Intelligence (“CIA”).
I recently renovated my entire kitchen and CIA did the cabinet installation. As with any home renovation, the process can be overwhelming and disruptive. However as soon as I met my project manager, Jason Granada, I realized I was working with an extremely professional and capable group of individuals. From Mike to Lynn to all of the installers, I was treated like a valuable client; my priorities were dealt with in a timely manner and every detail was addressed. The work CIA did was quick and efficient; my apartment was always left neat and my belongings were treated with respect.
Invariably, issues arise along the way, and I would like to give special kudos to Jason, who not only talked me off the ledge several times, but went above and beyond to make things right and ensure I was happy with the result. You can always judge someone by the way they treat people and solve problems and Jason is outstanding on both counts.
If you are considering a kitchen renovation, I strongly recommend CIA and would be happy to give a verbal endorsement as well.
Very truly yours, Nancy Y.
September 5, 2014 Benjamin
August 7, 2014 Sharon N.
It was a great experience dealing with Counter Intelligence. They were very professional and I was very happy with the new kitchen! Really makes my kitchen look so much better!
August 02, 2014 Felice S.
Thank you Counter Intelligence Inc. for a Fabulous, Beautiful and Awesome Kitchen renovation!!!! Your team came in on day one and took care of business. Jason, Mike, Mike & Frank are True Professionals. I love u guys for all u have done for us. Our Kitchen is Outstanding!!!!!! We Love It!!!!!
April 02, 2014 P. K.
Counter Intelligence did an excellent job from start to finish! Working with Solomon was great - he followed up was right on time with everything. The installation went smoothly, and you have to look really closely to see the seams. My new Cambria quartz countertops are absolutely gorgeous! Highly recommend Counter Intelligence!
February 12, 2014 Alan C.
I wanted to tell u that I was at my apt. yesterday to see the progress. Your guys are doing an amazing job. They have made so much progress so fast that it stuns me. And everything looks like it is done very professionally. I wanted to tell u how pleased I am. And they are very pleasant to talk to and deal with when I am there.
Than u for everything.
February 10, 2014 Dorothy W.
Recently I completed my kitchen renovation with the purchase of granite countertops. I made the purchase through Home Depot who informed me that Counter Intelligence would be the fabricator and installer. After reviewing comments online, I have to admit that I was a bit concerned . The negative ones were not recent, though, and complaints mentioned had more to do with poor customer service than with the actual installation itself. I went forward anyway and after getting in contact with the Project Manager, Stephanie, I knew that customer service would not be an issue. She kept in touch with me constantly and was extremely supportive and promptly addressed any concerns that I had. As a widow, it was difficult at times to navigate through the process alone so she was very helpful in this regard.
I also give kudos to the fabricator who did a perfect job on the granite and to the team of Wayne and Luis, the installers who did an awesome job. I am more than satisfied with Counter Intelligence and so pleased that I stuck with them. The installation is now complete and it proved to be a truly positive experience. I would not hesitate to recommend your company should I have the opportunity to do so in the future.
February 2, 2014 George K.
The counter tops are classic and beautiful. Many thanks to you and your associates for your quick turn-around time (even rescheduling through a snow storm), and all your help answering my questions.
January 24, 2014 Katie B.
Thank you for scheduling the appointment with the plumber, Henry, who did a very good job explaining the problem with the garbage disposal, and upgrading it so the liquid doesn't back up and spill over into the sink. I want to commend him on his professional workmanship, his polite and courteous manner in working with me (the customer), and the efficiency with which he completed the job.
Please let me know when you can schedule someone to complete the work on the granite counter top.
Again, thank you for your service.
January 23, 2014 Robert E.
Your people did an excellent job and Amanda coordinated the job and kept me informed. The results are outstanding. THANKS!
January 22, 2014 Susan L.
I just finished remolding my kitchen using Counter Intelligence through Home Depot. When working with Counter Intelligence I worked exclusively with Jem Williams. I wanted you to be aware that throughout the process she did an outstanding job. She was always prompt, courteous and professional. It was a pleasure to work with her and she left a very favorable impression on both my husband and I of Counter Intelligence. It was great having everything completed when we were promised and to know that Jem would follow up on each step to ensure our satisfaction.
She is the type of employee you should be pleased to have working for you !
January 16, 2014 Benjamin C.
The quality of the product is excellent. Although there were some misunderstandings between the installers and us during the installation, it finally ended up a good outcome. We would like to give special thanks to Amanda Hubak who expedited the whole process so that our kitchen could complete on time.
January 15, 2014 Karen F.
Both Mike and Evan did an outstanding job. Mike as the lead tech lead by example with great leadership skills. Both men worked fast and clean with perfect installation. They are the caliber of men I would want to hire and Counter Intelligence should be proud. I will ALWAYS ask for them for any additional work.
January 15, 2014 Peggy T.
You folks are amazing!
Yes, truly amazing! You installed our countertops about five years ago... black granite with a white/multi-color island...a total of over 45 square feet of beauty. The black countertops with the contrasting island took plain white cabinets (with black hardware) into another dimension. Everyone who sees our kitchen for the first time just says what a beautiful place. Thank you for making my vision a reality.
PS Your countertop cleaner is the only one I've found that doesn't leave streaks...with a wide expanse of black granite that's really important to me. I've just ordered another three cans.
January 14, 2014 Dana N.
The installation was done, the guys were wonderful, very professional and courteous! And I absolutely LOVE my countertop.... It is perfect! Thank you so much for your help with everything! Have a very happy and healthy New Year!
January 7, 2014 Bruce R.
Quella was excellent, far exceeding my expectations. She was very responsive to any and all of my questions and always very professional.
December 30, 2013 Mary M.
Many thanks to all for helping to make this project such a success.
I'm thrilled with the result!
December 24, 2013 Dawn M.
I wanted to thank you for my beautiful quartz counter which was installed four months ago. I have a new Kitchen and I have to say the counters are the focal point. The counters have impressed all who have seen them and they are what makes my Kitchen spectacular. I am more and more impressed by the wonderful job you did as I enjoy them more each day. I have seen many granite and quartz counters with visible seams and imperfections but mine have none - they are perfect!!! The installers were so polite, clean and professional. The price was also much better than the "big box" stores. I can't thank you enough!
December 23, 2013 Sandra T.
Good Day Mr. Barnhart:
I would be remissed if I did not let you know that you have a 'gem' of an employee in Stephanie!
From the time Stephanie left me a message to try and set up templating at the end of October / early November, until the actual installation, I felt confident that things would work out. Amid the fact that we had to change templating dates several times; couldn't get Home Depot to get the last cabinet to me or, to give Stephanie the final P.O. in a timely manner - she worked with me.
I know that Stephanie has many customers, but regardless of the masses, I always felt as if I were the only customer. Because of her help, my Christmas Dinner will be 'merry'.
From the bottom of my heart - I had to say thanks for the excellent service, my beautiful counter top and especially thanks for the wonderful, very personable, very efficient Project Manager named Stephanie L.!
December 5, 2013 Elizabeth L.
Great job on the installation!
The leader installer was a bit rude though I do not think he was intentionally being this way. He began the day by laying into me about the necessity of providing a correct phone number as he had been calling my land line where my mother-in-law was babysitting my son versus my cell phone, which I had at the rental property. He then went on to say he had to take pictures of everything so if I accused him of wrong doing, he would have proof that he was not at fault. I actually understood why he was taking photos and never commented upon it. His comments were on his own accord and were stated in a way that were rather offensive. Otherwise, he was pleasant and did a good job. No issues with actual install.
The plumber was very pleasant and also did an excellent job.
November 15, 2013 Linda P.
Good morning, Betsy!,
Counter has landed- Herman and Gustavo did a wonderful job installing it- looks beautiful!
Many thanks for all your help coordinating. :)
November 7, 2013 Eileen P.
I want to let you know that I am extremely pleased with the new countertop and especially the installation process. The two gentlemen who installed were professional and knew their work! They were extremely pleasant, protective of my home and did extra touches to make my kitchen complete -- beyond what I would have expected from the installation.
Please know that your company should be very proud of the quality and professionalism of your installation team.
My whole experience with Counter Intelligence has been easy and pleasant. Thank you for your great customer service!
November 5, 2013 Joseph A.
From start to finish, Counter Intelligence was excellent with my counter-top purchases from Home Depot. My contact at the company, Quella H., was an absolute pleasure to deal with. And when I realized a small island piece was cut too wide, after installation; Counter Intelligence re-cut the piece for me, free of charge and turned it around very quickly. The techs that came to the house were fantastic to deal with as well. I would recommend Counter Intelligence for their customer service and excellent and quick turnaround.
November 3, 2013 Tim T.
I am the owner of McLaughlin Painting and Decorating and we had two bathrooms that we were remodeling in the same house in Rockville, Md. Solomon B. handled the project extremely well from measure to installation. The project was flawless and the 2 installers did a great job on the installation. We are very pleased with Counter Intelligence and will not hesitate to use them in the future.
November 1, 2013 Job #619***
We love our counters and the price was reasonable. Solomon Bernstein was very responsive to all questions and quick to offer to help. The showroom in Silver Spring turned out not to have in stock the granite we chose and we had to provide and stain our own trimming finish (which it turned out we didn't need), so the process was somewhat more complicated than we hoped), but we're very pleased with the result.
November 1, 2013 Ellen M J.
I went to Counter Intelligence for my new bathroom countertops because we had such a positive experience with them on our kitchen counters. I had only a color in my mind when we approached Mr Bernstein.. he helped me select the perfect counter for our bathrooms, then he worked closely with our contractor to perfectly install the colorful new counters. We are very, very pleased and will make Counter Intelligence our first stop when we do our kitchen renovation in the future.
October 30, 2013 Barbara B.
You probably know that the first set of kitchen countertops was installed today. All I can say is "Wow!" I expected a lot, but they exceed all my expectations.
In addition to thanking you, I owe a big "thank you" to two people in Silver Spring who helped with the selection. Chase Barnes (an easy name for me to remember) identified the countertop in the Kraftmaid brochure picture I'm using as my model as Alpina White (which I never would have gotten.) A young lady there whose name I didn't get for sure (it was something like "Soi" or Shoi) helped with all the other selections from the wood, paint, and tile samples I had. I am color challenged and am always tense when I have to pick a color for something that's going to last a long time. She was so good at what I'm so bad at, and the choices she guided me to just couldn't have worked out better.
Greg tells me the two remaining measurements will be taken Friday. These are the "L" part of the kitchen and the Butler's Pantry.
To confirm/update what we discussed before:
The "L" (whose sides are 15+' by approx 54") is to be Lyra ; double radius edge; no backsplash.
The Butler's Pantry (about 45") is to be Alpina White; double ogee edge; 4" backsplash on all three sides.
Thank you so much.
October 1, 2013 Stephen A.
Dear Mr. Harding:
Thank you for the excellent job your team : Mike D. and Devin did installing my new countertop and sink at Forest Hill, Maryland. Such attention to detail, meticulous care and level of expertise the team demonstrated was a pleasure to experience, especially with this type of investment. The jobsite was thoroughly cleaned and the countertop left shining brightly. Please thank both of them for me.
April 7, 2012
Hello Mr. and Mrs. Reading, I would answer all your questions in order... Yes they were very professional from the day one. Yes my house was cleaned every evening. They are good at planning, exceeded my expectations in terms of moving my project date earlier to fit my needs and worked right on schedule. everything was done on time as promised. The kitchen cabinets were delivered directly to my home, I had done my own research about cabinet company. Its Waypoint cabinets manufactured locally in Winchester. They are high end quality cabinets and company is good to work with as far as customer service concern. I like to support local vendors and USA made products. I am really pleased with the function and quality of cabinets.
Nothing was damaged during installation, my kitchen remodeling was finished in less than two weeks, start to functional kitchen. Cabinets removed first day, new cabinets installed in next two days. Then they measured for granite countertops, and counters installed after two days along with dishwasher and gas stove. (I used this time to have my vinyl floor installed) then backsplash was measured and installed in a day.
There was one drawer next to my range which could not open all the way because of my stove's design. I upgraded my range from standard (4 burners) to 5 burner which has a bulging handle that prevented the drawer from opening. I was willing to keep it and open only half way but Jason was determined to fix it. He came up with an idea of a smaller face plate which has modified the cosmetic look in the corner but its very minor and worth to have a functional space.
In my opinion, Jason is a fair, reasonable and very honest to his work. He is always prompt in responding to your calls. I had some other estimates from other vendors but I am glad I went with counter intelligence. I will strongly recommend you guys for any project.
If you live in Centreville Virginia area you are welcome to come take a look at my kitchen as I work out of my home. Feel free to call me if can be of any help. My number is (703) ***-**** Good Luck! I know you will be happy if you choose to go with Counter Intelligence. Snehali F.
June 22, 2011
I am enjoying my new kitchen that was completed in six days. I want to commend you on your crew especially Paul and Sean who were the most considerate and professional workers I have encountered. They were prepared for work everyday on my kitchen utilizing all their skills in getting the project completed on schedule. When they encountered a problem with the renovations, they found a solution quickly and efficiently. Paul and Sean are a good team and I found that they were diligent and meticulous. I appreciated their combined efforts to make my kitchen remodel a success. Also, a special thanks to Kris Kadance for the design of my new kitchen and his patience with understanding the nuances of the remodel.
The second crew arrived on the project to install my new Silestone countertops and again was very pleased with their precision and meticulous care to install the new countertops.
The plumber, José Campos was very neat and efficient in installing the sink, faucet and water line.
My special thanks to you for insuring that my kitchen remodel was completed timely and for your patience in understanding the details for a fabulous new kitchen.
Sincerely, Rosemary A.
"I wanted to send a short email to thank the installation team (I believe it was headed by a person named Alex) that handled my kitchen and master bath granite install today. All of the gentlemen who worked here were very capable, detail oriented and polite. They really took their time, were very particular with all facets of the install right down to the caulking and cleaned up their work areas wonderfully. The install folks as well as the plumbers were terrific.
A note as well to say my salesman, Chris Geiser has been a pleasure to work with. He is prompt to return calls, responsive and very knowledgable. He is also willing to handle all questions no matter how many!
I was very pleased with the sales, the granite and the installation and would recommend your company and services to others. Thank you so much for a great job!" - S. Zborowski
“CI is an excellent company. I am very impressed with the materials and workmanship. The technicians were professional polite and obviously well trained I will use CI again!” - H. Cox
“Entire experience was outstanding!” - Johns
“The best contractor I’ve ever worked with!” - J. Capiro
“The entire process of working with Counter Intelligence was excellent. The crews were professional, the counter tops look wonderful and we were extremely pleased with the finished product.” - Anderson
“Can’t really compare what’s better, have used Counter Intelligence 2 times and have always been pleased with the work. Especially pleased that you were able to do center island without a seam, I love my new counter!” - Clark
“GREAT JOB!” - Reginald Nachreiner
“Overall it was a great experience. The cabinets look great and the crew did a wonderful job!” - C. & M. Jett
“Great service!” - G. Borleis
“GREAT JOB” - D. Flanigan
“Very customer service friendly - Polite, competent workers. Excellent communication, Thank you for great service.” - Carlson
“The whole process was easy and efficient. The staff was respectful and careful. There was no mess, no damage and at the end everything looked great. Thanks so much.” - R. Cockey
“TWO WORDS: FIRST CLASS!!! Thank you all.” - D Dickerson
“We really like our counters!” - McCabe
“We absolutely love our Capri Limestone, Silestone counters!” - V. Demino
“I have Blue Sahara in my kitchen and now I have Bamboo on my wet bar in my basement, I love the product and representation. KEITH IS AWESOME!!!” - A. & B. Hornaman
“Absolutely Professional Installation. Already recommended Counter Intelligence to friends.” - J. Moreno
“Your customer service people who scheduled and answered phone calls with questions about the product as well as Trevor (measure technician) were all Absolutely Outstanding! Thank You!” - R. Silverman
“This was one of the easier jobs I have had done. Work is magnificent, measuring technician was impressive.” - A. McHenry
“Very good service and job!” - R. Rabin
“I am extremely impressed with your whole operation. Professional, knowledgeable, and polite on all fronts and the countertops are better that I imagined. I’ve already referred you to several friends. Thank you!” - J. Schwartzman
“Everything was done with the utmost care. The installers were absolutely A-1. I would recommend your company in the highest. I could not be more satisfied.” - M. Travers
“BEAUTIFUL!” - G. Delisio
“Everything and everyone was 100%.” - B. Kandel
“Everyone was very professional. It was a pleasure watching the expert installers work. Thanks again!” - D. Sires
“I loved the installers! They were efficient, clean & friendly. Everyone was very professional and helpful.” - A. Kelleher
“Very positive experience! I would recommend to others.” - M. Durso
“From start to finish a great job! And I don’t give compliments out often. I hate it when I don’t have anything to complain about!” - F. Embardino
"I've dealt with a lot of contractors, and can honestly say that [they] were the most professional that I've dealt with over the years. I commend them for their quality tradecraft…." – Margie G.